Terms of Service

By using the Service you confirm that you are at least 18 years old, that you have authority to enter into these Terms on behalf of the Customer, and that the Customer will be bound by them. The Service is intended for business use only. If you use the Service on behalf of an organisation, "you" and "Customer" mean that organisation.

MINEVRA provides an AI agent that answers, understands, resolves, and follows up on customer service calls on behalf of the Customer, together with related dashboards and tools. Features available to you depend on the plan you select. We may improve, change, or discontinue features from time to time; we will give reasonable notice of material adverse changes where practicable.

You must provide accurate account information and keep it up to date. You are responsible for safeguarding your credentials and for all activity under your account. Notify us promptly of any unauthorised use or security incident. We may suspend accounts we reasonably believe are compromised or used in breach of these Terms.

You are solely responsible for how you configure and use the Service and for your compliance with all laws that apply to your calls, including telecommunications, consumer-protection, marketing, recording, and data-protection laws.

In particular, you must:

• provide callers with any legally required disclosures, including, where required, that they are interacting with an automated AI system and/or that the call may be recorded;
• obtain and maintain any consents required to make or receive calls, to record or transcribe them, and to process the personal data involved;
• not use the Service for emergency services or any use where failure could lead to death, personal injury, or serious environmental or property damage;
• ensure the content, scripts, and actions you configure are lawful, accurate, and not misleading.

You are the data controller for personal data processed through your use of the Service, and we act as your processor under the Data Protection section below.

You must not, and must not permit others to:

• use the Service to place unsolicited, deceptive, harassing, or unlawful calls, including calls that violate anti-spam, robocall, or telemarketing rules;
• impersonate any person or organisation, or misrepresent the AI as a human where disclosure is required by law;
• upload or process content that is unlawful, infringing, defamatory, or that you have no right to process;
• attempt to disrupt, reverse engineer, probe, or gain unauthorised access to the Service or its underlying systems;
• use the Service to build a competing product, or resell it without our written permission;
• exceed documented rate or usage limits, or interfere with other customers' use.

We may investigate suspected violations and suspend or terminate access to protect the Service or comply with law.

Paid plans are billed in advance on the cycle stated at checkout or in your order. Usage-based charges, including per-minute overage above any included minutes, are billed in arrears at the rates published on this site or agreed in your order.

• Fees are stated exclusive of taxes; you are responsible for applicable taxes, duties, and levies, except taxes on our net income.
• Unless required by law or expressly stated, payments are non-refundable.
• We may change prices with reasonable prior notice; changes take effect at your next billing cycle.
• If payment is overdue, we may suspend the Service after notice, and you remain responsible for amounts due.

Our Privacy Policy explains how we handle personal data. Where we process personal data contained in your calls on your behalf, we do so as your processor under a Data Processing Agreement (DPA), which forms part of these Terms. You instruct us to process such data to provide the Service and are responsible for the lawfulness of your instructions and of the data you provide.

As between the parties, we and our licensors own the Service, software, models, and all related intellectual property. We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription in accordance with these Terms. You retain ownership of your content and data; you grant us the rights needed to host and process it to provide the Service. You grant us permission to use aggregated, de-identified data to operate and improve the Service.

Each party may access non-public information of the other. Each party will use the other's confidential information only to perform under these Terms and will protect it with at least reasonable care. This does not apply to information that is or becomes public through no fault of the receiving party, was lawfully known before disclosure, or is independently developed.

The Service may integrate with third-party services (such as telephony, calendars, or CRMs) that you choose to connect. Your use of those services is governed by their own terms, and we are not responsible for them. Disruptions to third-party services may affect the Service.

We aim for high availability but do not guarantee that the Service will be uninterrupted or error-free. We may perform maintenance and will seek to give advance notice of planned downtime where practicable. Any service-level commitments apply only if expressly agreed in a separate written order or SLA.

The Service is provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all warranties, whether express, implied, or statutory, including merchantability, fitness for a particular purpose, non-infringement, and any warranties arising from course of dealing or usage. The AI may produce inaccurate or incomplete outputs; you are responsible for reviewing and configuring it appropriately for your use. We do not warrant that the Service will meet regulatory requirements applicable to your specific business.

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill, arising out of or related to these Terms or the Service.

Our total aggregate liability for all claims arising out of or related to these Terms or the Service will not exceed the total fees you paid to us for the Service in the twelve (12) months before the event giving rise to the liability. Nothing in these Terms excludes liability that cannot be excluded by law.

You will defend, indemnify, and hold harmless MINEVRA and its affiliates, officers, and employees from and against any claims, damages, liabilities, and expenses (including reasonable legal fees) arising from your use of the Service in breach of these Terms or applicable law, your content, or your failure to provide required caller disclosures or obtain required consents.

These Terms apply while you use the Service. Either party may terminate a subscription as stated in your order or, if none, on 30 days' notice. We may suspend or terminate access immediately if you materially breach these Terms, fail to pay, or use the Service in a way that risks harm or legal exposure.

On termination, your right to use the Service ends. We will make your data available for export for a limited period as described in our documentation, after which we may delete it in the ordinary course, subject to legal retention requirements. Provisions that by their nature should survive termination will survive.

We may update these Terms from time to time. For material changes, we will provide reasonable notice, for example by email or through the Service. Changes take effect on the date stated, and your continued use after that date means you accept the updated Terms. If you do not agree, you must stop using the Service.

These Terms are governed by the laws of the Republic of Türkiye, without regard to its conflict-of-laws rules. The competent courts of Türkiye will have jurisdiction over any dispute arising out of or relating to these Terms or the Service, except that either party may seek injunctive relief in any competent court to protect its intellectual property or confidential information. Nothing in this section limits any mandatory consumer rights you may have under the law of your place of residence.

These Terms, together with any order and the Privacy Policy and DPA, are the entire agreement between the parties on this subject and supersede prior agreements. If any provision is found unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them to an affiliate or in connection with a corporate transaction. Neither party is liable for delays caused by events beyond its reasonable control.

Questions about these Terms can be sent to the MINEVRA team by email at info@callminevra.com.